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LEMON STAR Premium Members

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LEMON STAR Premium Member Card is a prepaid card for technical support via phone and remote service. It offers a combination of prioritized check and expert technical support.
Applicable to LEMON STAR large printer and systems for sign making industry, CNC, laser, vinyl plotter, and sublimation field devices.
The member card is available as two digital version for immediate use. Premium card is valid for one year from the date of purchase. VIP member card extend to 3 years.

Priority Check
A prompt call-back during office hours by our available specialist, usually within a few minutes.

Extended Technical Support
Complex requests that require specific support to find and resolve causes with processing time of more than one hour.

24/7 support
Premium member available Mon. – Fri. business time (8/5)
VIP member available Mon. – Sun. around the clock (24/7)

Secret trick
Requests regarding how to protect printhead in the best way for extend printing life.
( available for premium and VIP members )

 Your looking for :
  • Minimize downtime at minimal cost
  • Know-how about keep good printing
  • Assistance due to complexity of equipment and technologies
  • How to use equipment good

 Our service offer to premium member:
  • Prioritized check
  • Real-time guide online
  • Expert training for avoid mistakes
  • Skill from directly factory

 Extended Benefits to VIP member:
  • Faster trouble-shooting and support from senior service experts.
  • Flexible usage of all service extend to three years validity.
  • Available Mon. – Sun. around the clock (24/7)
  • Expert factory service for group corporation

 How to become lemon star members ?
  • In addition to our invitation, you can also Click here to contact us for details.
  • PDF download of digital card after issue, physical card available for shipping.

 We wish you big success and enjoy lemon star premium service.

Premium Service video for members

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